CUSTOMER / VISITOR ALERT

It has come to the attention of Alice in the Attic© (aliceintheattic-ps.com) that there are spoof marketing e-mails selling pharmaceuticals and even some x-rated type material that are being mass mailed with forged Alice in the Attic© (aliceintheattic-ps.com) e-mail addresses.  On occasion, other products are being sold through these spoof marketing e-mails.  These e-mails do not come from Alice in the Attic© (aliceintheattic-ps.com). Do not respond to these e-mails.  Remember,Alice in the Attic© (aliceintheattic-ps.com) will not ask you for any personal information or sell through any unsolicited e-mails.  The only time you will be asked for your mailing address is when you place an order to be shipped.  All credit card payments are directly through PayPal and your information stays private with them.  If you ask to be put on a mailing list, only your name and e-mail address is requested, your phone number is optional.   Unfortunately these spoof type e-mails are currently commonplace on the internet and should be reported.

If you receive a spoof e-mail using an aliceintheattic-ps.com e-mail address, mark that message as spam then forward a copy to: webmaster@aliceintheattic-ps.com or contact the FTC at: spam@uce.gov.  These spoof e-mails are being reported.

Recently, more similar e-mails have surfaced.  These include e-mails purportedly from the Alice in the Attic© e-newsletter and some redirecting e-mails and contacts to different e-mail addresses.  These such e-mails are not, and have not ever been, from Alice in the Attic© (aliceintheattic-ps.com).  Some of these e-mails profess to be from "support@aliceintheattic-ps.com."  They are not from, nor are these connected to Alice in the Attic© (aliceintheattic-ps.com)  in any way.  As noted above, if you receive these type of e-mails, report them to the FTC at: spam@uce.gov because they are fraudulent and phishing e-mails. 

Another spam/phishing type e-mail group has also surfaced:  a group that says it is an e-mail service and uses the Alice in the Attic© (aliceintheattic-ps.com) name or e-mail addresses.  Alice in the Attic©  (aliceintheattic-ps.com) does not, in any way, directly or indirectly, have such a service as part of its business.

Anther

How to know if it is a spoof e-mail:
 

       Alice in the Attic© (aliceintheattic-ps.com) logo is not in the e-mail - When Alice in the Attic© sends any requested marketing e-mail, billing or order confirmation or order follow-up e-mails, or any confirmations, the Alice in the Attic© (aliceintheattic-ps.com) logo will always appear in the e-mail.  The only time the logo is not present is when you receive a personalized response to an e-mail you send to Alice in the Attic© (aliceintheattic-ps.com) On occasion the forger will copy the logo, but their actual return e-mail address may be available in the header information.  (See more information below).

       If the contact street address information is not the same as the contact information on the site, then it is not from Alice in the Attic© (aliceintheattic-ps.com).

       If, when you expand your e-mail header, there are several Return Path addresses with different domain names.  Most of these e-mails are generated outside the United States.  Alice in the Attic© (aliceintheattic-ps.com) is a United States company and only generates e-mails directly from the United States.  Multiple Return Paths and different domain names usually indicate a fraudulently sent/spam/phishing e-mail.

Please be aware and remember :

       If you received any personalized correspondence in response to your e-mail from Alice in the Attic© (aliceintheattic-ps.com) look at the full e-mail address of the sender as well as the contents of the e-mail.  

       Alice in the Attic© (aliceintheattic-ps.com) does not sell pharmaceuticals of any sort and will not. Additionally, Alice in the Attic© (aliceintheattic-ps.com) will never solicit or sell anything that is considered x-rated or similarly inappropriate, and Alice in the Attic© (aliceintheattic-ps.com) does not function directly, or indirectly, as an e-mail service.

       Alice in the Attic© (aliceintheattic-ps.com) does not, and will not, send mass marketing e-mails.  The only e-mails you will receive from Alice in the Attic© (aliceintheattic-ps.com) are responses to your e-mails, answers to your questions, and order confirmations and follow-up.  If you requested to be on the Alice in the Attic© (aliceintheattic-ps.com) mailing list you will be asked to confirm that you want to be on the mailing list.  If someone gave your name and e-mail address, Alice in the Attic© (aliceintheattic-ps.com) will tell you the name of the person and ask you to confirm that you want to receive special mailings from Alice in the Attic© (aliceintheattic-ps.com).

       Most of Alice in the Attic© (aliceintheattic-ps.com) products are one-of-a-kind items.  The Sassafras Shop section within Alice in the Attic© (aliceintheattic-ps.com) is mainly for the  “Vintage Look” items of jewelry, clothing, and accessories with a limited supply available. The Sassafras Shop has not, and does not, sell to customers outside the United States.

       Alice in the Attic© (aliceintheattic-ps.com)  is an American company and does not have any sales representatives in other countries.  Because of shipping expenses, Alice in the Attic© (aliceintheattic-ps.com) currently does not sell to customers outside the United States.  If Alice in the Attic© (aliceintheattic-ps.com) sells to customers outside the United states, those orders to countries outside the US and Canada would be sent insured and by expedited mail to ensure delivery and all postage and insurance on these orders would be paid by the customer and only through PayPal. 

       Alice in the Attic© (aliceintheattic-ps.com) has not, and will not, accept payment other than through PayPal for purchases and vintage-related services made through, or referred from, this website.

          Alice in the Attic© (aliceintheattic-ps.com) Updated January 14, 2010

If you have any questions or comments, contact:  customerservice@aliceintheattic-ps.com.  Put “Question 2010” in the Subject line.